Volunteer Lay Assessors assist Bristol City Council’s Quality Assurance service with inspection visits to care homes and to assess the quality of the home care service.

There are two teams of dedicated volunteer lay assessors who are passionate about improving the quality of life of residents living in care homes and for those receiving home care services.

Care Home Lay Assessors visit care homes being inspected by the council to talk to residents, relatives and staff to assess the quality of life for residents. Read our leaflet for more information.

Home Care Lay Assessors visit the users of this service in their own homes to gather their view of the quality of the home care service they receive. Read our leaflet for more information.

The information gathered contributes towards the quality assurance team’s assessment of the service being provided.

The manager of Bristol City Council’s Contract and Quality team says:

“ Lay Assessors have a valuable role in providing Bristol City Council with information about service users’ quality of life, and how they feel about the care they receive.”

We are always keen to hear from potential volunteers who might be interested in either of these schemes.

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